FAQs

When will my credit card be charged?

-Immediately upon completion of purchase on our Shopify store where all shipping and billing information is requested. You will receive confirmation of the purchase and we will provide notifications of the status of your package for tracking purchases. (we accept Visa/Mastercard/Discover)
-Your order will not ship until we receive payment.

Are all pictures an accurate indication of what I am purchasing?

-We include a picture of the exact piece you will be purchasing.
-Unless the item is listed as a "select piece" that has been surfaced, most pieces you will receive will be unsurfaced stock.
-If you have any questions please list them in the "comments" box upon check out and we will answer them when we confirm your order.

How exactly are JD Lumber products priced?

-Unless otherwise noted, all stock Lumber is listed with a "per board foot" price.
(select pieces and standard size items will be listed with a "piece" price)
-1 board foot =144 cubic inches
-To calculate your desired board foot amount:
(in inches) multiply length x width x thickness, and divide the total by 144
-this is your desired total board foot amount.
-When adding lumber to your shopping cart, please enter your desired board foot amount (to the nearest foot) and we will contact you with the actual amount that will be sent to you (ex. if you order 25 BF of Bocote Lumber the actual amount may be 25.12 BF or 24.86 BF, etc.)
-orders are filled using random sizes in the listed dimensions (unless other wise noted in the "comments" box upon checkout) to ensure the best possible stock and to reach the desired board footage ordered.

How can I figure out my shipping cost?

-Shipping costs vary greatly depending on location and are calculated based on the weight of the package prior to completion of the order on Shopify.
-You may add your preferred method of shipping in the "Comments Box" upon checkout and we will do our best to find the most caost-effective way of packaging it.

Can I place an order shipping to Alaska or Hawaii?

-The online store is available for all customers throughout the USA, including Alaska and Hawaii.
-As you probably know, shipping rates to these two locations will be much higher.
-We will do our best to get you the lowest rate possible and will contact you with the cost before charging your credit card.